Frequently Asked Questions
Everything you need to know about your OG Luxury experience.
Are your beauty products authentic?
Absolutely. OG Luxury guarantees that 100% of our inventory is sourced directly from authorized distributors and the original brands. Each product undergoes a rigorous quality check before it reaches your door.
What is your return policy for skincare and cosmetics?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. Please contact our support team to initiate a return.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their luxury essentials sooner. You will receive a tracking number via email as soon as your order ships.
Do you offer international shipping?
Yes, OG Luxury ships to over 50 countries worldwide. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I check the status of my order?
You can track your order status by logging into your OG Luxury account or by clicking the tracking link provided in your shipping confirmation email.